Hyperlink redirects to login page from within Excel e.g. https://xxxxxx.capsulecrm.com/party/130795084 lands on login page.


This problem occurs when the following conditions are true:

    You are using Microsoft Internet Explorer:

        A proxy server -or-

        A firewall that does not allow HTTP requests to be placed on your local network
    -and-

    Internet Explorer is not your default browser.


    -and-

    The ForceShellExecute registry key is not present or is not set to 1


To Fix

Download Microsoft Easy fix 50655 from https://support.microsoft.com/en-us/help/218153/error-message-when-clicking-hyperlink-in-office-cannot-locate-the-inte