The LiveDrive system is supported by Eastec. There is no support available from LiveDrive directly.
Therefore, if the help outlined in these pages is not helping, you can either log a ticket using the New Support Ticket above.
You can also simply email email@example.com which will achieve the same thing for those not comfortable with web forms.
This will open a window where you can describe the problem you are having.
Your email address should be automatically filled in, so you just need to add a subject, and a description of the problem, and a ticket will be logged.
From there, our awesome support team will either help you through the problem, or ask for more detail on the issue if anything is unclear from your original message.
All our service levels are tracked, and we to achieve a 4 hour response, and 16 working hour resolution to any issue. This is not always achievable, but we aim to ensure high levels of service wherever possible. No ticket can be ignored or removed.
Once the ticket is resolved, you will be asked to rate our service. It would be appreciated if this was used - it is really just a single click to rate us. It makes it simpler to manage service if we are getting feedback, but we also take the approach to lack of feedback that "no news is good news".