On occasion a Windows Update can get stuck and stops downloading. The following procedure will clear and restart the update;


Stop the Windows Update related Services.

  • Perform a search by clicking on the "Search Windows" icon on the task bar for the desktop app "Command Prompt"
  • Right click the "Command Prompt" and select "Run as administrator" from the pop up menu.
  • In the "Command Prompt" window, type "net stop wuauserv" and press enter. Wait for the command to complete and return to the prompt.
  • In the "Command Prompt" window, type "net stop bits" and press enter. Wait for the command to complete and return to the prompt.
  • The Windows Update related Services will now have been stopped.


Delete the files from the Software Distribution folder.

  • Browse to the C:\Windows\SoftwareDistribution folder and delete all the files and folders inside.
  • If the files are in use, and you are unable to delete some files, restart your device.
  • After rebooting, run the commands again to stop the Windows Update related Services.
  • Delete the files from the Software Distribution folder.


Start the Windows Update related Services.

  • In the "Command Prompt" window, type "net start wuauserv" and press enter. Wait for the command to complete and return to the prompt.
  • In the "Command Prompt" window, type "net start bits" and press enter. Wait for the command to complete and return to the prompt.


Resume the update.

  • Run Windows Updated again and you will be able to download and install the updates successfully.
  • Upon completion of the update, the updater will report that a restart has also been scheduled.
  • It is recommended that you restart immediately to complete the process.


This procedure will also work in the following versions of Windows: Windows 8.1, Windows 8, Windows 7 and Windows Vista.